Medical Underwriting Notification Process Changes

November 2011

The Co-operators is committed to providing your clients with more efficient and streamlined service.  For this reason we have recently standardized our medical underwriting decision notification process.

To ensure a consistent service experience we have made the following changes to our decision notification process:

• Plan administrators are advised of all approvals and declines
• Approval letters are addressed to plan administrators and copies are provided to applicants
• Detailed decline letters are provided to applicants and notification of decline letters are provided to plan administrators

If you have any questions regarding these changes, please contact your Group Business Development Manager.